Returns

Returns and order issues

Please inspect your order when it arrives. Contact kaiventures.a@gmail.com within 7 calendar days of delivery for a damaged or defective item, wrong item, or missing part. This seven-day notice window is the operational deadline used to preserve the supplier claim route; CJ's general 30-day dispute policy does not extend a stricter product-specific claim window.

What to send

• Your order number and a clear description of the issue
• Photos or video showing the item, issue, packaging, and shipping label
• Any other evidence reasonably needed to verify damage, defect, wrong item, or missing parts

Damaged, defective, wrong, or incomplete orders

After review, VEYORA may arrange a replacement, replacement part, reshipment, or refund as appropriate. Keep the item and packaging until we confirm whether a return is required. Do not return an item without written instructions.

Delivery issues

Contact us promptly if tracking stalls or a package is marked delivered but cannot be found. We will review the carrier record and available supplier remedies. A carrier investigation or additional evidence may be required.

Change-of-mind and fit returns

Supplier coverage does not automatically include preference, size, or fit-based returns. Contact us within 7 calendar days of delivery before sending anything back. If a return is approved, the item must be unused and in its original condition and packaging. The customer is responsible for return shipping for change-of-mind or fit returns, and original shipping charges are not refundable. We will provide the approved return destination in writing.

Refund timing

Approved refunds are sent to the original payment method after the claim is resolved or an approved return is received and inspected. Bank processing times vary.

This policy does not limit any non-waivable rights provided by applicable law.